Are you having trouble verifying your Soulanma account? Here are the three main reasons why this happens and the steps to take to sort it out.

Scenario 1: You've made a typoCopied!Link to this section

It's possible you made a typo when entering your email address when you signed up. If this is the case, you won't be able to receive the verification email. To fix this, create a new account and make sure to enter your email address correctly.

If you're stuck on the verification screen, you can log out of the unverified account by clicking the circle with your initials in the top-right corner of the screen:

Scenario 2: The email is stuck in spamCopied!Link to this section

Sometimes, emails can get caught in spam filters. Please check your spam or junk folder for an email coming from hello@soulanma.com.

If you have a Google account, you can also use Google SSO to sign up since it doesn't require email verification. Just select this option after you click the sign up button on soulanma.com:

Scenario 3: The email is getting blocked by your domain ownerCopied!Link to this section

If you are using your company email address to sign up and you are not receiving the verification email, it's possible that our domain has not yet been whitelisted by your email provider.

To resolve this, please contact your IT team and ask them to whitelist soulanma.com. Once our domain is whitelisted, request a new email verification email:

If your company uses a Google account, you can also use Google SSO to sign up since it doesn't require email verification. Just select this option after you click the sign up button on soulanma.com:

Still having issues?Copied!Link to this section

If you're still having trouble verifying your Soulanma account, please don't hesitate to contact us at help@soulanma.com.